Are we too small to be a target for hackers?

Most attacks are automated and don't check your organization's size: they look for weak passwords, missing updates, and people who will click. Smaller organizations are often easier targets because they have fewer defenses, and they're a route into larger clients and partners. The good news: a handful of basic controls stop most attacks.

Can Microsoft Teams replace our phone system?

For most organizations already on Microsoft 365, yes. Teams Phone gives every user a real phone number that rings on their computer, mobile app, and desk phone if they want one, with auto attendants and call queues. It needs a Teams Phone license plus a way to connect to the phone network, such as a Microsoft Calling Plan.

How do we know it's time to replace our IT provider?

It's time when leadership has stopped trusting the advice. The usual signs: calls go to voicemail, tickets sit for days, projects stall, you can't tell what you're paying for, and nobody talks to you about where your technology is headed. One bad week isn't a reason to switch. A pattern is.

Should we move Microsoft 365 away from GoDaddy?

If your organization licenses Microsoft 365 through GoDaddy, you can do better. GoDaddy-provisioned accounts are set up in a way that limits your administrative control and access to some security features. Moving to direct Microsoft or partner licensing gives you full control. Your email and files stay put during the move.

Should we outsource IT or hire our own IT staff?

Most organizations under about 150 people get more for their money by outsourcing to a good managed IT provider: one salary buys one person with one skill set and no backup. Larger organizations often do best with a blend: an internal IT lead who knows the business, backed by a provider for depth, coverage, and security.

What does a virtual CIO (vCIO) do?

A virtual CIO provides the technology leadership of a Chief Information Officer on a part-time or shared basis. They build a technology roadmap tied to your business goals, plan the budget, guide vendor and purchasing decisions, and meet with leadership regularly, so technology decisions are made deliberately instead of one purchase at a time.

Managed IT & Help Desk · Microsoft 365 · Security · Compliance

You will feel like our only client.

Our US-based team answers your call and knows you, and your business, by name. Our Managed IT team helps you be both productive and secure, usually on the first call.

navitend is an excellent fit for organizations between 15 and 200 users who are looking for a trusted business partner with a specialization in IT services. We have clients across the United States, with the majority of our clients in the New Jersey, New York, Philadelphia, and Nashville markets.

Book a Call 877.448.0070 Take the Best Practices Checklist

Welcome to navitend, we're glad to see you here! Urgent issue? Call us at 877.448.0070. Or, check out our Best Practices Checklist.

We Know Your Name

We Respond

We are Experienced

We bring Value

years in business: nearly 25
organizations supported: 150+
endpoints managed: 3,000+
Microsoft licenses managed: 9,000+

Industries we serve

Five stars

“We are so glad we are working with navitend. It has been transformational for our firm.”

Gang & Associates

navitend has been a great IT partner for our company. Their helpdesk response time is the best I have experienced in my 30 year career.
Bob Bradley, Bradley Graphics
Verified on Google
Great support, quick, professional, and focused on keeping everyone safe and operational. Would highly recommend navitend for your IT infrastructure and cyber security needs. Great to be in good hands.
Christian B, PS Buehler
Verified on Google
Been working with Navitend for about 6 months and I have to say they are the best MSP I have worked with. Personable, knowledgeable, and resourceful. My company had several projects and redirections throughout the short time I have worked with them but they have handled each and every challenge greatly.

Cannot recommend Navitend more!
Derrick S, Excel Communications
Verified on Google
As a security consultant for SMBs, I’ve worked with many MSPs over the years. One of my clients engaged Navitend this year, and the impact has been a true game changer from my vantage point. Frank, Vince, and team have been excellent partners in tackling complex challenges. Their communication and commitment to client success are highly commendable.
Mark F, SMB security consultant
Verified on Google

What do you want to focus on first?

See more problems we solve

Why organizations switch to navitend

Most people don’t leave their IT provider over one bad day.

They leave after the hundredth small disappointment, when leadership stops trusting the advice. Learn how navitend delivers a Predictably Awesome IT Experience®.

For nearly 25 years, navitend has supported 150+ organizations. Today our US-based team manages 3,000+ endpoints and 9,000+ Microsoft licenses, and resolves 68% of calls on the first contact.

If you are tired of hearing

“Submit a ticket.”
“We’ll get back to you.”
“We don’t support that.”
“That’s outside our scope.”
“We were waiting on you.”
“You cannot cancel until next year.”

Your experience with navitend

Your call is answered by a person who can help
We follow through to ensure issues are resolved
Projects get finished
You are informed and know the plan
You and your data are safe with us
You get transparent and predictable pricing
You get a dedicated Account Manager and periodic planning sessions with someone who knows your business
12-month agreements with a 60-day, no-hassle cancellation policy in the event you need to make a change

What upgrading to navitend looks like

How we think

Information moves. Money moves. Technology should help both.

We learn how information and money flow through your organization, then remove the friction and secure it. Our approach to cybersecurity makes your daily work easier, not harder. And when off-the-shelf software can’t keep up, our own developers can build what’s missing.

Cybersecurity Software development How we work

Information

Customer request
Operations
Website & portal

Money

Quote
Invoice
QuickBooks / Business Central

navitend consulting helps you improve your information and money flows.

Microsoft 365, done right

Most organizations buy Microsoft 365. Few get their money’s worth.

We manage more than 9,000 Microsoft licenses. We know what’s in each one, what it costs, and which ones your team actually needs, including how to take back control of a Microsoft 365 account bought through GoDaddy.